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FAQ
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How do you ensure your products are authentic?All our products are authenticated by our in‑house professional authenticators with over 10 years of experience. In the unlikely event that an item is found to be counterfeit, we offer a lifetime return policy.
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How do you define the condition of items?• Brand NewCompletely new, never used, no noticeable flaws, hardware fully protected, manufactured within the past three years.
• Unused
Never used, no noticeable flaws, no signs of wear.
• Pristine
No obvious flaws or signs of use; may have very slight storage marks.
• Excellent
Slight imperfections such as fine hardware scratches or minor corner wear, with minimal signs of use.
• Great
Visible light imperfections such as minor hardware scratches or corner scuffs, with normal signs of use.
Visible light imperfections such as minor hardware scratches or corner scuffs, with normal signs of use.
• Good
Visible flaws, normal signs of use; may have been cleaned or repaired.
• Fair
Noticeable flaws and obvious signs of use; may have been cleaned or repaired.