Return and Refund Policy

Marcox is committed to ensuring the quality and authenticity of all products. We offer returns under the following conditions:

1. Conditions for Return

Quality issues or damaged items:

If you receive a defective or damaged item during shipping, please contact us within 30 days of delivery. We will arrange a replacement or refund based on product availability.

2. How to Initiate a Return

To request a return due to item damage or authenticity concerns, please follow these steps:

• Contact our customer service team via email or phone.

• Provide your order details, reason for return, and supporting photos (if applicable).

• We will guide you through the return process and provide a return shipping label if necessary.

3. Return Shipping Costs

Return shipping fees for returns due to damage or authenticity issues will be covered by Marcox.For returns initiated for other reasons, customers are responsible for return shipping fees.

4. Condition of Returned Items

Returned items must be in new, original condition, including all tags, packaging, and accessories.Used, worn, or altered items may not be accepted, depending on the circumstances.

5. Customs and Import Taxes

International customers may be subject to additional customs duties or taxes depending on their country/region.These fees are the sole responsibility of the buyer and will not be refunded.

6. Processing Timelines

• Return period: Returns must be reported and shipped within 30 days of receiving the item.

• Refund processing: After receiving and inspecting the returned item, we will process the refund within 10 business days and send a confirmation email.

7. Refund Rules

• Refunds are approved only if items are in new, original condition.

• Defective or incorrectly shipped items will be approved after inspection.

• Once approved, refunds will be returned to the original payment method within 10 business days.

• Refunds will be issued to the original payment method used at purchase.

8. Contact Information

For any return-related inquiries, please contact our customer service team:

Website Name: Marcox

Brand: Marcox

Email:info@marcofei.com

We are dedicated to providing you with the best service and ensuring your satisfactory shopping experience with Marcox.